At Edamen, we strive to deliver high-quality products to our customers. To ensure transparency, we have outlined our Return and Refund Policy below. Please read it carefully to understand the terms under which returns and refunds may be requested.

1. No Returns Except in Specific Cases

We do not allow returns unless the following conditions are met:

• Wrong Product Delivered: If you receive a product that is different from what you ordered, and the error is from our side, we will approve the return.
• Physical Damage or Missing Parts: If the product arrives damaged or with missing parts or accessories, we will accept the return after verification.

In cases where the product is wrongfully ordered by the client, no returns will be accepted. Please verify your order details carefully before confirming your purchase.

2. Returning a Wrong, Damaged, or Incomplete Item

To initiate a return for the above-mentioned scenarios, follow these steps:

1. Notify Us Within 24 Hours: Inform us via phone at 0731-4218465 or email us at indianelectricals757@gmail.com within 24 hours of receiving the product. Provide your order number and detailed issue (e.g., wrong product, physical damage).
2. Original Packaging: Ensure the product is returned in its original condition, along with the following:
   • Original packaging
   • Invoice or bill
   • Price tags
   • Warranty cards
   • User manuals and accessories

Failure to notify us within the 24-hour timeframe will result in the return being declined.

3. Shipping Costs for Returns

• For approved returns due to wrong product, damaged product, or missing parts, Edamen will bear the shipping costs.
• If the product must be replaced, the replacement is subject to stock availability.

4. Order Cancellation Policy

• You can cancel your order within 12 hours of placing it by calling 0731-4218465 or emailing indianelectricals757@gmail.com with your order number.
• Cancellations will incur a 5% handling fee or ₹300, whichever is higher.
• If the product has already been dispatched, the shipping charges will also be deducted from your refund.

5. Refund Policy

We issue refunds only for approved returns. Refunds will be processed to the original payment method or bank account. Processing times may vary depending on your bank.

We value your trust and business. If you have any questions regarding this policy, please contact our customer service team. Thank you for choosing Edamen for your earthing and grounding needs!